16 WestgateFriockheimArbroathAngus, DD11 4TXTel: 01241 828444
To make an appointment, telephone or call in at the health centre. The receptionist will try to make an appointment with the doctor of your choice. You are welcome to make an appointment to see any doctor in the practice.
If urgent, you will be seen the same day, although this may be with another doctor if your own is unavailable. Appointments are normally 10 minutes in length with the doctors. If you require longer, please ask reception.
These are used when you perhaps need to speak to a doctor or nurse, but don’t require a face to face consultation. These appointments are usually at the end of morning surgery and start of afternoon surgery.
Podiatry, physiotherapy and continence services allow patients to self refer. If you feel you require any of these services ask at reception and the staff will give you a form to complete which the practice can then send to the appropriate department for you.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
The practice does have a policy of following up patients who do not attend appointments. If you do not attend two appointments within a year you will receive a letter from the practice. After a further DNA another letter will be issued. Following that, if one more DNA occurs you will be removed from the practice list.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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